MacKenzie Bunch
Louisburg
Summary
Friendly front desk coordinator with years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations and a BIG LOVE for animals !
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Woofs Play and Stay
Prairie Village
06.2025 - Current
- Greeted and assisted visitors with professionalism and courtesy.
- Maintained organized front desk area to ensure efficient operations.
- Assisted in onboarding new employees by providing necessary information and resources.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Took inventory and ordered low-stock items to maintain effective supply organization.
- Managed customer complaints and rectified issues to complete satisfaction.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
- Trained new employees on proper use of software applications related to front desk operations.
- Facilitated successful front desk operations to accommodate a high-volume of clients to perform a smoother, organized facility
Customer Service Representative
Dog Pawz
Prairie Village
10.2024 - 06.2025
- Handled customer complaints with empathy and problem-solving skills.
- Maintained store cleanliness and organized product displays effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Scheduled appointments using veterinary practice management software.
- Assisted veterinarian/Vet Technician with administrative tasks such as scheduling appointments and maintaining patient files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Records observations of animal behavior, health, diet and other information as required.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
Front End Supervisor
K9 Resorts Daycare & Luxury Hotel
Overland Park
08.2023 - 10.2024
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on safety procedures and operational tasks.
- Provided excellent customer service and addressed inquiries promptly.
- Collaborated with management to resolve operational issues effectively.
- Trained new employees in customer service techniques and store policies
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Skills
- Conflict resolution
- Customer relationship management
- Administrative support
- Quality assurance
- Sales techniques
- Employee training
- Relationship building
- Time management
Certification
CPR & First Aid certified for both Dogs & Cats.
Timeline
Front Desk Coordinator
Woofs Play and Stay
06.2025 - Current
Customer Service Representative
Dog Pawz
10.2024 - 06.2025
Front End Supervisor
K9 Resorts Daycare & Luxury Hotel
08.2023 - 10.2024