Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Cardon

North Las Vegas

Summary

Inside Sales Representative with 5 years of experience driving growth and improving client relationships within the tech industry. Demonstrates strong skills in understanding customer needs, mentoring of colleagues, and collaborating with multiple departments across the company. Passionate about delivering solutions and working with the team to improve sales processes.

Overview

5
5
years of professional experience

Work History

Sales Representative (VSB - Expand)

MarketStar - Asana Program
08.2021 - Current
  • Drive sales growth by engaging small businesses, closing over $5.3M in 3.5 years.
  • Foster strong client relationships, identifying pain points and tailoring Asana solutions.
  • Collaborate cross-functionally with inbound SDR and customer success teams to optimize sales processes and enhance customer satisfaction.
  • Analyze reports to identify potential growth opportunities for expansion and upgrades within my book of business, leading to a 25% increase year over year in total deals closed.

Customer Success Representative

MarketStar - Asana Program
09.2020 - 08.2021
  • Managed customer accounts, improving satisfaction and retention through proactive communication and consistently exceeded performance targets.
  • Resolved complex client issues, leading to increased client trust and long-term partnerships.
  • Documented client interactions and solutions, ensuring consistent service quality.
  • Streamlined customer onboarding process, reducing time-to-value and boosting user adoption.

Adult Mental Health Case Manager

Weber Human Services
03.2020 - 08.2020
  • Managed 25 client cases, ensuring personalized care and community resource access.
  • Assessed client needs, facilitating tailored support and service coordination.
  • Advocated for clients in Ogden, connecting them with essential community services.

Education

Bachelor of Science - Health Promotion

Weber State University
Ogden, UT
12.2019

Associate of Science - Health Sciences

Utah State University
Logan, UT
12.2016

Skills

  • B2B Sales
  • Asana
  • Managing Complex Sales Cycles
  • Salesforce
  • Relationship Building
  • Scratchpad
  • Process Development
  • Google & Microsoft Suite
  • Mentoring
  • Outreach
  • Communication
  • Slack
  • Customer relationship building

Timeline

Sales Representative (VSB - Expand)

MarketStar - Asana Program
08.2021 - Current

Customer Success Representative

MarketStar - Asana Program
09.2020 - 08.2021

Adult Mental Health Case Manager

Weber Human Services
03.2020 - 08.2020

Associate of Science - Health Sciences

Utah State University

Bachelor of Science - Health Promotion

Weber State University

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