Mackenzie Covert
Endicott,Ny
Summary
Methodical Senior Clerk with demonstrated success in working well with colleagues and building rapport with customers to maximize satisfaction. Highly effective at managing simultaneous tasks with minimal input. Adaptable and organized professional with excellent communication and relationship building abilities.
Overview
10
10
years of professional experience
Work History
Senior Clerk
Broome County Department Of Social Services
Binghamton
07.2023 - Current
- Processed client applications for assistance programs efficiently.
- Maintained accurate records in departmental databases.
- Assisted clients in understanding program requirements and benefits.
- Assisting clients with applications depending on the assistance needed.
- Provide resources in Broome County if social services aren’t able to help with all of clients needs.
- Keep appointment lists up to date, check in clients for said appointments and mark off they arrived.
- Processing client documents turned in to online database and forwarding them to right unit within agency.
- Supervised junior clerks, providing training and ensuring adherence to departmental standards.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
Team Leader
Panera Bread
Vestal
04.2016 - 08.2021
- Monitored food safety practices to comply with health regulations and company standards.
- Collaborated with management on implementing new menu items and promotions.
- Fostered a positive work environment through team-building activities and recognition efforts.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated staff schedules to meet peak service demands and maintain coverage.
- Trained new team members on customer service standards and operational procedures.
- Delegated daily tasks to team members to optimize group productivity.
Sales Associate
Bath and Body Works, Limited Brands
Vestal
10.2022 - 08.2023
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store visual displays to enhance customer experience and engagement.
- Operated point-of-sale system for efficient transaction processing and inventory management.
- Streamlined inventory management processes, ensuring timely restocking and organization of merchandise displays.
- Developed promotional displays to highlight seasonal products, increasing foot traffic and sales opportunities.
- Led training sessions for new associates, fostering a collaborative team environment and improving service quality.
- Enhanced customer engagement through personalized product recommendations and effective communication strategies.
- Mentored junior staff on sales techniques, contributing to their professional development and performance growth.
- Delivered exceptional customer service through product knowledge and personalized recommendations.
Education
High School Diploma -
Johnson City High School
07.2017
Skills
- Scheduling and planning
- Office administration
- Data entry proficiency
- Scheduling
- Paperwork processing
- Mail handling
- Document management
References
References available upon request.
Timeline
Senior Clerk
Broome County Department Of Social Services
07.2023 - Current
Sales Associate
Bath and Body Works, Limited Brands
10.2022 - 08.2023
Team Leader
Panera Bread
04.2016 - 08.2021
High School Diploma -
Johnson City High School