Summary
Overview
Work History
Education
Skills
City
State
Timeline
Generic

Mackenzie Engel

Customer Care Specialist
Cincinnati,Ohio

Summary

Experienced customer care specialist, highly skilled in managing intricate customer issues and fostering positive experiences. Strong focus on efficiency and organization with a team-oriented mindset, unwavering commitment to customer satisfaction, and achieving business objectives. Expertise in coordinating transportation logistics and effectively handling customer relations.

Overview

10
10
years of professional experience

Work History

Logistics Account Executive

TQL
04.2023 - Current
  • Collaborated cross-functionally with various departments, such as sales, finance, and procurement, for seamless execution of projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays while managing over 50 customer calls per day.
  • Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
  • Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.

Senior Medical Scheduler

Christ Hospital
3 2022 - 03.2023
  • Operates the scheduling system and maintains accurate system data, according to established procedures.
  • Assists Manager with ongoing training and education in the Department.
  • Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Assist in solving patient/physician office/departmental concerns/complaints received in a timely and satisfactory manner.
  • Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
  • Answered phone calls and messages for 10 physicians internal medical facility, scheduling appointments, and handling patient inquiries

Commercial Support Specialist

Fifth third bank
04.2021 - 02.2022
  • Maintained several CRM computer systems daily.
  • Responded to 75+ customer inquiries daily and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

MANAGER

RESTAURANT MANAGEMENT INCORPORATED
02.2015 - 04.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

High School Diploma -

Walnut Hills High School
Cincinnati, OH
05.2019 - 05.2019

BACHELORS DEGREE IN PROGRESS -

University of Cincinnati
05.2019 - 5 2021

Skills

Excellent Communication

Data Analysis

Shipment Tracking/Documentation

Project Management

Problem-Solving

Adaptability

Transportation Management

Multitasking Abilities

Proficient in Microsoft Office and CRM

City

Cincinnati

State

Ohio

Timeline

Logistics Account Executive

TQL
04.2023 - Current

Commercial Support Specialist

Fifth third bank
04.2021 - 02.2022

High School Diploma -

Walnut Hills High School
05.2019 - 05.2019

BACHELORS DEGREE IN PROGRESS -

University of Cincinnati
05.2019 - 5 2021

MANAGER

RESTAURANT MANAGEMENT INCORPORATED
02.2015 - 04.2021

Senior Medical Scheduler

Christ Hospital
3 2022 - 03.2023
Mackenzie EngelCustomer Care Specialist