Mackenzie Felts
Sandston
Summary
Compassionate professional with a strong background in medical office procedures. Known for effective communication and problem-solving skills, facilitating seamless interactions between patients, healthcare providers, and insurance companies to optimize care coordination.
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
HCA Chippenham Orthopedics
Midlothian, VA
01.2023 - 08.2025
- Coordinated patient scheduling and managed appointment logistics to enhance office efficiency.
- Assisted in verifying patient insurance eligibility to streamline billing processes.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Supported clinical staff by preparing patient documentation and processing referrals efficiently.
- Implemented workflow improvements that reduced patient wait times significantly.
- Trained new team members on office protocols and software systems for enhanced productivity.
- Collaborated with healthcare providers to ensure timely communication of patient care updates.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
Lab Technician
Horsey Orthodontics
Richmond, VA
09.2021 - 01.2023
- Thrived in high-pressure, fast-paced environments to ensure operational efficiency.
- Captured 3D impressions to facilitate the creation of custom aligners and retainers.
- Executed sterilization of instruments and cassettes in strict adherence to OSHA guidelines.
- Facilitated task completion for doctors and managers as requested.
Guest Advocate
Target
Richmond, VA
10.2020 - 09.2021
- Assisted guests in locating products and navigating store layout.
- Resolved customer inquiries, ensuring high satisfaction levels.
- Maintained accurate knowledge of promotions and sales items.
- Collaborated with team members to enhance guest experience.
- Monitored and implemented COVID-19 protocols in accordance with CDC guidelines.
Backline Team Member
Arby's Restaurant
Sandston, VA
12.2018 - 10.2020
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment to prepare high-quality food items efficiently.
- Ensured compliance with food safety standards and sanitation practices.
- Collaborated with team members to maintain smooth restaurant operations.
Education
High School Diploma -
Varina High School
Varina, VA06-2019
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Multitasking and organization
- EMR software
- Problem-solving
- Attention to detail
Timeline
Medical Office Specialist
HCA Chippenham Orthopedics
01.2023 - 08.2025
Lab Technician
Horsey Orthodontics
09.2021 - 01.2023
Guest Advocate
Target
10.2020 - 09.2021
Backline Team Member
Arby's Restaurant
12.2018 - 10.2020
High School Diploma -
Varina High School