Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Fisher

Fort Mill,USA

Summary

Experienced Dispatch Manager with a proven track record in optimizing logistics operations and ensuring high levels of customer satisfaction. Skilled in problem-solving, multitasking, and time management. Dedicated to delivering precise financial management and exceptional customer service. Fosters a supportive and cohesive work environment to consistently provide great customer service while maintaining operational efficiency.

Overview

6
6
years of professional experience

Work History

Dispatch Manager

Liberty Towing
Fort Mill, USA
02.2022 - 01.2025
  • Oversee dispatch operations, ensuring prompt service and operational efficiency
  • Collaborate with team to tackle logistical issues, boosting
  • Educate staff on best practices, promoting a cohesive work environment
  • Handle billing and invoices, maintaining financial accuracy
  • Private property contract management
  • Assisted customers through in-person interactions and phone communication.
  • Managed financial transactions.

Delivery Driver, Waitress, and Customer Service Hostess

Rachetti's Cafe and Pizzeria
Coal City, Illinois, USA
06.2019 - 09.2021
  • Facilitated timely deliveries, enhancing customer satisfaction and retention
  • Managed orders and served guests, improving table turnover by optimizing service efficiency
  • Resolved customer inquiries, fostering a welcoming environment and boosting repeat visits
  • Coordinated delivery routes, reducing travel time and increasing operational efficiency
  • Maintained accurate transaction records, ensuring seamless service and financial accuracy

Education

EKG Technician -

National Healthcare Association
08.2024

Registered CNA -

Wilco Area Career Center
Reed Custer High School
05.2020

High School Diploma -

Coal City High School
Coal City, Illinois
05.2019

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Adaptability
  • Problem Solving
  • Data Entry
  • Multitasking
  • Highly Dependable
  • Route planning expertise
  • Decision-making
  • Effective communications
  • Delegating work
  • Distance estimation

Timeline

Dispatch Manager

Liberty Towing
02.2022 - 01.2025

Delivery Driver, Waitress, and Customer Service Hostess

Rachetti's Cafe and Pizzeria
06.2019 - 09.2021

EKG Technician -

National Healthcare Association

Registered CNA -

Wilco Area Career Center

High School Diploma -

Coal City High School