Summary
Overview
Work History
Education
Skills
Clinical Experience
Certification
Timeline
Generic

Mackenzie Gall

Niagara Falls

Summary


Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care. Having much customer service experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Wegmans Pharmacy
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

Ice Cream Server

De Dee's Dairy
06.2021 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Very fast paced, busy environment.
  • Closing position at end of night, managing money and closing the business up.

Education

Bachelor's - Nursing

Niagara University
Niagara Falls, NY
12-2026

High School Diploma -

Mount Saint Mary's Academy
Kenmore, NY
05-2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Medication dispensing
  • Drug safety
  • Answering customer questions
  • Patient confidentiality
  • Customer Service

Clinical Experience

First Clinical Rotation:

Northgate Health Care Facility: Wheatfield, NY: (January-February 2025) 

  • Got introduced to the healthcare setting.
  • Assisted nursing home residents with daily activities, taking vital signs and helping with medication administration.

Kenmore Mercy: Kenmore, NY:  Med Surge Floor (2 West): Spring Semester (Febuary - April 2025)

  • Gained clinical experience on the Med Surge unit.
  • Learned different procedures such as foley catheters wound care, and pic lines.
  • Taking vital signs and blood sugars.
  • Administering medications and giving injectables (subq).

Certification

Basic Life Support (BLS): American Heart Association: 2024-Present

Timeline

Pharmacy Technician

Wegmans Pharmacy
11.2023 - Current

Ice Cream Server

De Dee's Dairy
06.2021 - Current

Bachelor's - Nursing

Niagara University

High School Diploma -

Mount Saint Mary's Academy

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Mackenzie Gall