Mackenzie Gibaud
Rochester
Summary
Competitive and driven student-athlete with a 3.71 GPA and All-American level performance in collegiate lacrosse. Proven ability to excel in high-pressure environments, communicate effectively, and build strong relationships through customer-facing roles. Seeking an entry-level sales position where I can leverage my work ethic, resilience, and interpersonal skills to drive results and grow within a competitive organization.
Overview
8
8
years of professional experience
Work History
Childcare Provider
Self-employeed
Rochester, NY
05.2023 - Current
- Built trust with families through consistent, reliable service and strong communication.
- Managed schedules, responsibilities, and problem-solving in dynamic environments.
- Created engaging and structured environments while maintaining safety and organization.
- Developed age-appropriate educational activities to enhance cognitive and social skills.
Waitress
The Original Charbroil House
Rochester, NY
07.2021 - Current
- Delivered high-quality customer service in a fast-paced environment, ensuring strong guest satisfaction and repeat business
- Built rapport with customers and handled objections or issues professionally
- Managed multiple tables efficiently while maintaining attention to detail and accuracy
- Recognized for reliability and consistent attendance
Youth Lacrosse Assistant Coach
Greece Storm Lacrosse
Rochester, NY
01.2018 - 06.2022
- Developed and implemented training programs to enhance player skills and performance.
- Assisted in strategizing game plans to maximize team effectiveness during competitions.
Food Service Worker
Unity Hospital Rochester
Rochester, NY
01.2021 - 09.2021
- Prepared and served food items in compliance with health and safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure efficient service during peak hours.
- Demonstrated strong communication and teamwork skills.
Education
Bachelor of Arts - Business Administration
Keiser University Flagship
West Palm Beach, FL05-2026
Skills
- Customer service
- Relationship building
- Team leadership
- Time Management
- Problem Solving
- Microsoft Office (Excel, Word, PowerPoint)
Timeline
Childcare Provider
Self-employeed
05.2023 - Current
Waitress
The Original Charbroil House
07.2021 - Current
Food Service Worker
Unity Hospital Rochester
01.2021 - 09.2021
Youth Lacrosse Assistant Coach
Greece Storm Lacrosse
01.2018 - 06.2022
Bachelor of Arts - Business Administration
Keiser University Flagship