Mackenzie Gifford
Raleigh,NC
Summary
Adaptable and dedicated people person with 12 years experience in customer service and with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Alter EGO Salon
Raleigh, NC
12.2021 - Current
- Communicated with clients via call, text, and email to ensure satisfaction and assisted with all scheduling needs for both client and stylist.
- Conducted regular check-ins and group meetings with client services team members to assess their progress.
- Collaborated with ownership to troubleshoot any client issues or concerns.
- Used transaction audits and reports to track the performance of the salon.
- De-escalated problematic situations with clients and resolved any issues concerning scheduling and products.
- Recruited and trained Client Service Associate employees, and provided evaluations with feedback to cultivate a highly talented team.
- Developed and maintained relationships with clients to ensure customer satisfaction.
General Merchandiser
Target
Raleigh, NC
06.2019 - 11.2021
- Organized product displays in retail stores according to company guidelines.
- Coordinated with vendors to ensure timely delivery of products.
- Collaborated with marketing team on advertising campaigns for various products.
- Assisted customers with product selection and answered inquiries about product features.
- Trained new employees on proper procedure and merchandise in accordance with company policies.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
GED -
Furness Horace High School
Philadelphia, PA12-2012
Some College (No Degree) - Fine Arts
Community College of Philadelphia
Philadelphia, PASkills
- Proficient in Microsoft, Google Drive and it's suite of applications
- 12 years of customer service experience
- Business operations knowledge
- Client liaison and advocacy
- Sales expertise
- Data Analytics
- Staff Training
Accomplishments
- Awarded "Most Valuable Ego" and "Tidy Aphrodite" during three different quarterly meetings at Alter EGO
- Offered training and education at the Los Angeles L'Oreal headquarters in March 2023
Timeline
Client Success Manager
Alter EGO Salon
12.2021 - Current
General Merchandiser
Target
06.2019 - 11.2021
GED -
Furness Horace High School
Some College (No Degree) - Fine Arts
Community College of Philadelphia
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