Hi, I’m
Mackenzie Hendrix
Louisa,VA
Summary
Dynamic and dedicated waitress with extensive experience of 3+ years, excelling in guest relations and cash handling. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in coordinating special events and maintaining a welcoming atmosphere, ensuring a memorable experience for all patrons.
Overview
6
years of professional experience
1
Certification
Work History
Chilis's Bar and Grill
Waitress
08.2021 - Current
Job overview
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Trained new staff in a timely and orderly fashion, making sure they are fully acknowledged of our establishment
Mama Mais
Waitress
01.2020 - 05.2020
Job overview
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Flavor on Main
Hostess
09.2019 - 01.2020
Job overview
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Culpeper County High SchoolCulpeper, VA
05.2020
Skills
- Point of sale systems
- Time management
- Cash handling
- Safe food handling
- Guest relations
- Special event coordination
- Computer skills
Certification
- Servsafe
- Microsoft word
Timeline
Waitress
Chilis's Bar and Grill
08.2021 - Current
Waitress
Mama Mais
01.2020 - 05.2020
Hostess
Flavor on Main
09.2019 - 01.2020
Culpeper County High School
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