Mackenzie Hillard
Sellersville,PA
Summary
Motivated early-career professional with experience in salon support, retail service, and food service. Skilled in POS system operation, client communication, and product recommendations. Proven ability to keep appointments organized, support team members, and maintain a clean, welcoming environment.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Burlington Coat Factoy
Quakertown, Pennsylvania
08.2026 - Current
- Processed purchases, returns, and exchanges, ensuring accurate transactions and customer satisfaction.
- Facilitated cash wrap processes, streamlining customer service and ensuring efficient receipt checks and bagging.
- Greeted Burlington shoppers and answered front-end questions.
- Provided fitting room support and helped customers locate merchandise.
- Replenished sales floor with freight from Burlington stockroom.
- Folded, sized, and organized clothing displays across departments.
- Maintained organized aisles during store recovery, contributing to a positive shopping environment.
Student Stylist
Hair Cuttery
Perkasie, PA
04.2026 - Current
- Supported Hair Cuttery stylists by shampooing, drying, and performing basic hair services to enhance client satisfaction.
- Guided guests in selecting Hair Cuttery retail products during consultations to meet their styling needs.
- Greeted salon guests and supported friendly check-in and checkout.
- Prepared color bowls, foils, and treatment supplies for salon services.
- Maintained stocked stations with combs, capes, towels, and styling tools.
- Observed licensed stylists to learn cutting, coloring, and finishing techniques.
- Supported salon flow by organizing appointments and assisting team members.
- Sanitized tools, chairs, and workstations following Hair Cuttery cleanliness standards.
- Maintained cleanliness of work area throughout shift.
- Created a positive first impression for customers upon arrival. and provided excellent customer service.
Server
LifeQuest Nursing Center
Quakertown , PA
01.2024 - 11.2025
- Delivered excellent customer service, enhancing overall satisfaction.
- Served high volume of daily customers, maintaining quality service standards.
- Took orders from customers accurately and in a timely manner.
- Delivered meal trays following dietary instructions and resident preferences.
- Assisted residents with meal setup and ensured safe food placement according to dietary needs.
- Set up dining rooms before meal periods and cleared tables after service.
- Prepared beverages, desserts, and condiments for resident meals.
- Cleaned serving areas, equipment, and dishware to maintain sanitation standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Reported resident needs and meal concerns to nursing center staff.
Education
High School Diploma -
Pennridge High School
Perkasie06-2026
Cosmetology -
Upper Bucks Technical School
Perkasie, PA05-2026
Skills
- Customer service
- Customer assistance
- Transaction processing
- Cash handling
- Product recommendations
- Product knowledge
- Retail merchandising
- Inventory management
- Store cleanliness
- Appointment scheduling
- Safety regulations
- MS office proficiency
Timeline
Customer Service Associate
Burlington Coat Factoy
08.2026 - Current
Student Stylist
Hair Cuttery
04.2026 - Current
Server
LifeQuest Nursing Center
01.2024 - 11.2025
High School Diploma -
Pennridge High School
Cosmetology -
Upper Bucks Technical School