Mackenzie Holland
Prattville,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lower Wetumpka Shotgun Sports Club
08.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Runner
Alabama State
03.2023 - 05.2023
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Provided excellent customer service while meeting challenging time goals.
Barista
Sweet Hart Coffee Co
07.2022 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Auburn University-Montgomery
Montgomery, AL05.2027
Skills
- Complaint Resolution
- Product Knowledge
- Data Entry
- Consultative Sales
- Scheduling
- Call Management
- Active Listening
- Customer Service
- Sales Closing
Timeline
Office Runner
Alabama State
03.2023 - 05.2023
Customer Service Representative
Lower Wetumpka Shotgun Sports Club
08.2022 - 06.2023
Barista
Sweet Hart Coffee Co
07.2022 - 10.2022
High School Diploma -
Auburn University-Montgomery
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