Mackenzie Iasparra
Guilford,CT
Summary
Dynamic leader with a proven track record at Walgreens, enhancing pharmacy operations and patient satisfaction through workflow optimization and the successful launch of immunization programs. Excelled in high-pressure environments, demonstrating exceptional customer service and medication dispensing skills. Skilled in mentoring staff to exceed performance goals, embodying both hard and soft skills essential for healthcare excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
10.2019 - 02.2025
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and updating new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
Waitress
Le Petite Cafe
05.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Dunkin' Donuts
03.2014 - 06.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Biology
Quinnipiac University
Hamden, CT05-2019
High School Diploma -
Guilford High School
Guilford, CT06-2015
Skills
- Workflow optimization
- Medication dispensing
- Direct patient care
- Patient safety
- Drug safety
- Training and mentoring
- Operations management
- Staff training
- Medicare and medicaid process
- Medication therapy management
- Immunizations
- Customer service
Certification
- Certified Pharmacy Technician (PTCB)
- National Immunization Certification
- CPR certified
Timeline
Pharmacy Operations Manager
Walgreens
10.2019 - 02.2025
Waitress
Le Petite Cafe
05.2019 - 01.2020
Barista
Dunkin' Donuts
03.2014 - 06.2019
- Certified Pharmacy Technician (PTCB)
- National Immunization Certification
- CPR certified
Bachelor of Science - Biology
Quinnipiac University
High School Diploma -
Guilford High School
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