Summary
Work History
Education
Skills
Timeline
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MacKenzie Ivy

Knoxville,TN

Summary

I excel in a fast-paced environment, and can interact with people extremely easily with a calm and friendly demeanor. My strong multitasking and customer service skills enhanced experiences for guests. I am skilled in sales and team collaboration, I played a key role in maintaining an inviting atmosphere and optimizing guest satisfaction. I am a D2 soccer player at Tusculum University.

Work History

Restaurant Hostess

Aubrey’s
05.2022 - 09.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

Master Of Criminal Justice - Criminal Justice

Tusculum University
Greeneville, TN

High School Diploma -

Webb School of Knoxville
Knoxville, TN
05.2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Sales and marketing
  • Item promotion
  • Team collaboration
  • Effective multitasking

Timeline

Restaurant Hostess

Aubrey’s
05.2022 - 09.2022

Master Of Criminal Justice - Criminal Justice

Tusculum University

High School Diploma -

Webb School of Knoxville
MacKenzie Ivy