Mackenzie Kult
City Property Management
TEMPE,Arizona
10
years of professional experience
Detail-oriented expert in content creation and editing, known for delivering high-quality designs and compelling copy. Committed to enhancing brand identity and customer engagement through strategic marketing initiatives.
Work History
Outgoing Correspondence Coordinator
5 Years 9 Months- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Conducted research on industry trends to inform creative decisions and maintain a competitive edge in designs.
- Developed and executed targeted email marketing campaigns to enhance customer engagement and retention.
- Created compelling email copy and designs that resonate with target audiences, driving increased conversions.
- Managed email database segmentation to deliver personalized content based on customer behavior and preferences.
- Enhanced email open rates by developing attention-grabbing subject lines and pre-header texts.
- Expanded the company's clientele through consistent delivery of high-quality designs that exceeded expectations.
- Designed visually compelling graphics for digital and print media, enhancing brand identity and engagement.
Contract Transcriptionist
3 Years 4 Months- Transcribed audio content with high accuracy, producing clear and coherent final documents.
- Reviewed and edited transcripts for grammatical precision and adherence to client specifications.
- Utilized transcription software to enhance efficiency and streamline workflow processes.
- Analyzed customer feedback to identify areas for improvement within transcription services offered by the company.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Strived to deliver transcribed documents to appropriate personnel on time to increase the chances of future collaboration.
- Effectively prioritized workload to balance multiple projects concurrently without compromising quality or deadline adherence.
- Stayed current with multi-industry terminology to provide accurate transcription services.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
Sales Supervisor
6 Months- Led sales team to exceed performance targets through strategic training and coaching initiatives.
- Developed and implemented effective merchandising strategies to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, optimizing inventory management and stock replenishment processes.
- Fostered a positive work environment by mentoring staff, enhancing team collaboration and morale.
- Checked store merchandise regularly for proper display and replenishment.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Print and Client Engagement Supervisor
2 Years 9 Months- Trained and mentored team members to enhance performance and productivity.
- Implemented workflow improvements, increasing efficiency within the department.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Monitored inventory levels, coordinating restocks to maintain optimal stock availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Technical Writing Intern
2 Months- Created user manuals and technical documentation for turbine repair processes for the HTS-900, which are now certified by the European Aviation Safety Agency (EASA), Federal Aviation Administration (FAA), and the Transport Canada Aviation Authority (TCAA).
- Collaborated with engineering teams to ensure accuracy of technical content.
- Edited and reviewed documents for clarity, consistency, and compliance with standards.
- Assisted in developing training materials for new staff on technical procedures.
- Conducted thorough quality assurance reviews of technical documents, guaranteeing accuracy and consistency across all material.
- Assisted in the development of a comprehensive glossary of technical terms, ensuring consistent communication among team members and clients.
Education
Bachelor of Arts - Communications
- 3.6 GPA
- Capstone Project: Development of Interpersonal Relationships in Individuals With and Without Autism Spectrum Disorders. This presentation detailed the proposed relationship between the efficacy of interpersonal communication skills and the age of diagnosis of autism-spectrum disorders.
Skills
Marketing strategy development
Content creation
SEO strategies
CRM management
Editing
Email marketing
Proofreading proficiency
Email design and layout
Customer service
Interdepartmental communication
Multitasking and organization
Timeline
Outgoing Correspondence Coordinator
City Property Management
12.2020 - CurrentRead More
Sales Supervisor
Harbor Freight Tools USA
05.2020 - 11.2020Read More
Contract Transcriptionist
Rev.com Inc.
08.2017 - 12.2020Read More
Print and Client Engagement Supervisor
OfficeDepot-OfficeMax
08.2017 - 05.2020Read More
Technical Writing Intern
Intermountain Turbine Services
06.2016 - 08.2016Read More
Aquinas College
Bachelor of Arts from Communications
Read More