Summary
Overview
Work History
Education
Skills
Timeline
Generic

MACKENZIE LAFALAM

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Shift Manager

Burger 21
Tampa, Florida
10.2025 - 06.2026
  • Managed inventory levels and placed orders for necessary supplies.
  • Supervised daily operations to ensure smooth restaurant functioning.
  • Resolved customer complaints efficiently to maintain satisfaction.
  • Monitored food preparation processes to ensure quality standards met consistently.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Ensured completion of all opening and closing duties was completed accurately according to established guidelines.

Guest Services Manager

2ume
Lakeland, FL
01.2022 - 08.2025
  • Managed daily operations of service department to ensure smooth workflow.
  • Coordinated staff schedules and assignments to meet service delivery needs.
  • Trained new employees on company policies and customer service standards.
  • Collaborated with other departments to support overall business goals and objectives.
  • Resolved customer complaints in a timely manner.
  • Prado, Inc

Shift Leader

Sumpter McDonald's
Lakeland, FL
02.2019 - 01.2022
  • Supervised crew during peak hours to ensure efficient service delivery.
  • Trained new employees on customer service standards and operational procedures.
  • Managed inventory levels to maintain stock availability and reduce waste.
  • Implemented training programs that improved team performance and collaboration.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Education

High School Diploma -

Citrus High
Inverness, FL
08.2015 - 05.2020

Skills

  • Operational management
  • Service delivery
  • Customer relationship management
  • Complaint resolution
  • Handling customer complaints
  • Employee training
  • Hiring and recruiting
  • Team performance improvement
  • Time management
  • Multitasking and organization
  • Adaptability to change
  • Attention to detail
  • Effective communication
  • Cash handling

Timeline

Shift Manager

Burger 21
10.2025 - 06.2026

Guest Services Manager

2ume
01.2022 - 08.2025

Shift Leader

Sumpter McDonald's
02.2019 - 01.2022

High School Diploma -

Citrus High
08.2015 - 05.2020
MACKENZIE LAFALAM