Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Shift Manager
Burger 21
Tampa, Florida
10.2025 - 06.2026
Managed inventory levels and placed orders for necessary supplies.
Supervised daily operations to ensure smooth restaurant functioning.
Resolved customer complaints efficiently to maintain satisfaction.
Monitored food preparation processes to ensure quality standards met consistently.
Helped employees accomplish tasks during peak periods.
Inspected work areas regularly for cleanliness and organization standards.
Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Guest Services Manager
2ume
Lakeland, FL
01.2022 - 08.2025
Managed daily operations of service department to ensure smooth workflow.
Coordinated staff schedules and assignments to meet service delivery needs.
Trained new employees on company policies and customer service standards.
Collaborated with other departments to support overall business goals and objectives.
Resolved customer complaints in a timely manner.
Prado, Inc
Shift Leader
Sumpter McDonald's
Lakeland, FL
02.2019 - 01.2022
Supervised crew during peak hours to ensure efficient service delivery.
Trained new employees on customer service standards and operational procedures.
Managed inventory levels to maintain stock availability and reduce waste.
Implemented training programs that improved team performance and collaboration.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.