Mackenzie Lepe
Aberdeen,MD
Summary
I am currently a Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
I am also an Assistant Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Aberdeen, MD
08.2023 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Provided education materials about medications to patients upon request.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
Assistant Manager
Burger King
Aberdeen, MD
09.2019 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Problem Solving.
- Organization.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Associate of Arts - Psychology
Harford Community College
Bel Air, MD08-2025
High School Diploma -
Aberdeen High School
Aberdeen, MD05-2021
Skills
- Drug Monitoring
- Pharmacy Ethics
- Labeling Accuracy
- Medication Storage Procedures
- Prescription Filling
- Workflow Optimization
Timeline
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
Assistant Manager
Burger King
09.2019 - Current
Associate of Arts - Psychology
Harford Community College
High School Diploma -
Aberdeen High School