Mackenzie Lind
Platteville,WI
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Diamond Jo Casino. Proven ability to enhance guest satisfaction through effective team collaboration and upselling techniques, contributing to increased revenue. Experienced in cash handling and maintaining compliance with health regulations in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Diamond Jo Casino - Dubuque
10.2022 - Current
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction.
- Managed orders and ensured timely delivery of food and beverages to patrons.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new team members on restaurant protocols and service excellence standards.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
- Implemented upselling techniques that contributed to increased revenue during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Dental Assistant Intern
Link Family Dental
06.2024 - 08.2024
- Sterilized instruments and maintained compliance with health and safety regulations.
- Supported dentists with chairside assistance, enhancing procedural efficiency.
- Collaborated with dental team to improve service delivery and patient satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
Server
Sherwood Oaks Family Restaurant
04.2018 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Biology
University of Wisconsin-Platteville
Platteville, WI12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
Timeline
Dental Assistant Intern
Link Family Dental
06.2024 - 08.2024
Server
Diamond Jo Casino - Dubuque
10.2022 - Current
Server
Sherwood Oaks Family Restaurant
04.2018 - 05.2021
Bachelor of Science - Biology
University of Wisconsin-Platteville