MacKenzie McIntosh
Hamilton,OH
Summary
A dedicated and dependable healthcare professional with a strong work ethic and a commitment to providing high-quality patient care. Known for being detail-oriented, organized, and able to stay focused in fast-paced clinical environments. Brings strong communication skills with a team-oriented mindset. Demonstrates reliability and consistency in completing tasks accurately and efficiently. Skilled in hands-on clinical support, patient interaction, and maintaining a calm, professional approach while handling multiple responsibilities. Committed to continuous learning and maintaining high standards of care, safety, and professionalism in every aspect of the job.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
Foot and Ankle Specialist of Central Ohio
09.2025 - Current
- As a Detail-oriented Medical Assistant/Phlebotomist, I have experience with supporting podiatric care in a fast-paced clinical setting, skilled in patient intake, specimen collection, and assisting with minor procedures. Routinely roomed patients, recorded vital signs, and documented medical histories and chief complaints while maintaining accurate electronic medical records. Assisted the podiatrist during examinations, minor surgical procedures, and wound care, including preparing and sterilizing instruments and ensuring a clean, organized exam environment. Performed venipuncture blood draws with proper labeling and handling of specimens, and applied or removed dressings, splints, and orthotics as directed. Provided patient education on post-procedure care, foot hygiene, and treatment plans, while also supporting front office tasks such as scheduling, insurance verification, and patient check-in/check-out, all while maintaining strict adherence to infection control protocols, safety standards, and HIPAA regulations.
Server/Bartender
Condado Tacos
02.2023 - Current
- As a Server/Bartender at Condado Tacos, I am responsible for delivering a high-energy, customer-focused dining experience in a fast-paced environment. Greeted guests, explained menu options, and guided customers through customizable tacos and beverage selections while ensuring accuracy of orders. Prepared and served alcoholic and non-alcoholic drinks in compliance with state regulations, maintained bar cleanliness, and monitored inventory levels. Managed multiple tables and bar guests simultaneously, handled cash and card transactions, and resolved customer concerns promptly to ensure satisfaction. Collaborated with kitchen staff to ensure timely food delivery and maintained a clean, organized workspace in accordance with food safety and sanitation standards.
Health Care Services Coordinator and Records Liaison
ProScan Imaging, LLC
09.2021 - 12.2022
- As a Detail-oriented Medical Records Liaison and Healthcare Services Coordinator, I have experience supporting diagnostic imaging operations in a fast-paced clinical environment. Skilled in managing patient records, coordinating care, and ensuring accurate and timely communication between patients, providers, and internal departments. Proficient in maintaining electronic medical records, verifying insurance, scheduling appointments, and facilitating pre-authorization processes. Demonstrates strong knowledge of HIPAA compliance, medical terminology, and healthcare workflows, while delivering exceptional patient service and ensuring efficient coordination of imaging services.
Phlebotomist
BioLife Plasma Services
11.2020 - 09.2021
- As a phlebotomist at BioLife Plasma Services, I am responsible for collecting high-quality plasma donations while ensuring donor safety and comfort throughout the process. Conducted donor screenings, verified medical histories, and performed venipuncture using aseptic techniques. Monitored donors during and after collection for adverse reactions, responded appropriately to complications, and maintained accurate documentation in compliance with regulatory standards. Operated and maintained plasma collection equipment, ensured proper labeling and handling of specimens, and upheld strict adherence to safety, quality, and sanitation protocols. Provided professional customer service by educating donors on the donation process and promoting a positive, supportive environment.
Server
Texas Roadhouse
01.2020 - 12.2020
- As a server at Texas Roadhouse, I was able to provide friendly, high-energy customer service in a fast-paced dining environment at Texas Roadhouse, ensuring guests had an enjoyable and efficient dining experience. Took accurate food and beverage orders, offered menu recommendations, and upsold specials while maintaining thorough knowledge of menu items and ingredients. Managed multiple tables simultaneously, delivering orders promptly and checking in with guests to ensure satisfaction. Handled cash and card transactions, processed payments accurately, and maintained balanced receipts. Collaborated with kitchen staff and team members to ensure timely service and resolve any customer concerns. Maintained cleanliness of tables, dining areas, and service stations in accordance with health and safety standards.
Manager
Gold Star Chili Monroe
09.2017 - 12.2019
- In a leadership role, I supervised staff, assisted with hiring and training team members, and ensured adherence to company standards, health regulations, and safety procedures. Managed day-to-day operations including inventory, scheduling, and performance tracking, while supporting team productivity and maintaining high-quality food and service standards. Demonstrated strong multitasking, problem-solving, and communication skills to ensure smooth restaurant operations and customer satisfaction.
Server
Gold Star Chili Monroe
10.2015 - 12.2019
- Dedicated Server with experience overseeing daily restaurant operations while delivering exceptional customer service in a fast-paced environment. Provided friendly, efficient service by greeting guests, presenting menus, taking orders, and making recommendations while ensuring a clean and organized dining area. Handled cash and card transactions, resolved customer concerns professionally, and maintained a positive dining experience.
Education
GXMO Didactic Training Course
Continuing Education Providers
Virtual Training Course 03-2026
Esthetician (Vocational training) - undefined
Aveda Fredric's Institute-Cincinnati
West Chester, OH01-2025
Phlebotomy - Phlebotomy
The Ohio School of Phlebotomy
Columbus, OH09-2019
High school diploma - undefined
Edgewood High School
05-2017
Skills
- Customer service, Leadership, Hospitality Patient observation, able to communicate well with others with a good professional attitude (10 years)
- Health insurance knowledge, HIPPA Medical terminology, medical receptionist
- Phlebotomy, Venipuncture, Vital signs, medical imaging, laboratory Experience
- Electronic health records (EHR) management, EPIC, Medical scheduling
- Marketing
- Supervising experience
Certification
- BROW LAMINATION AND TINTING December 2024 to Present Brow lamination and tinting is where you first shape the eyebrow, then using special techniques you apply the lamination and tint.
- LED LIGHT THERAPY December 2024 to Present LED light therapy is a non-invasive treatment using specific wavelengths of light to address various skin concerns and promote overall skin health.
- DERMAPLANING December 2024 to Present I perform a cosmetic procedure that involves exfoliating the skin using a sterile surgical scalpel to remove dead skin cells and fine facial hair (peach fuzz).
- FULL BODY WAXING December 2024 to Present I perform hair removal services on various parts of the body using wax, ensuring client comfort and satisfaction.
- LASH LIFTING AND TINTING December 2024 to Present Lash lifting and tinting is enhancing the appearance of eyelashes through two separate but often combined treatments: a lash lift and a lash tint.
- HIGH FREQUENCY December 2024 to Present I specialize in using high-frequency electrical currents as part of facial treatments to address various skin concerns.
- CPR/First Aid April 2018 to Present First Aid Certification
Timeline
Medical Assistant/Phlebotomist
Foot and Ankle Specialist of Central Ohio
09.2025 - Current
Server/Bartender
Condado Tacos
02.2023 - Current
Health Care Services Coordinator and Records Liaison
ProScan Imaging, LLC
09.2021 - 12.2022
Phlebotomist
BioLife Plasma Services
11.2020 - 09.2021
Server
Texas Roadhouse
01.2020 - 12.2020
Manager
Gold Star Chili Monroe
09.2017 - 12.2019
Server
Gold Star Chili Monroe
10.2015 - 12.2019
Esthetician (Vocational training) - undefined
Aveda Fredric's Institute-Cincinnati
Phlebotomy - Phlebotomy
The Ohio School of Phlebotomy
High school diploma - undefined
Edgewood High School
GXMO Didactic Training Course
Continuing Education Providers
Additional Information
- Authorized to work in the US for any employer
- TIPS certification
- Willing to relocate - anywhere in the U.S.