Mackenzie McQuown
Newark,DE
Summary
Skilled in customer relationship management, inventory control, and sales, ensuring smooth operation of retail environments. Excel in communication, leadership, and problem-solving, contributing to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
The UPS Store
Newark, DE
11.2021 - 06.2024
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Responsible for resolving customer conflicts in a professional manner
- Operate all office equipment, software and devices in an expert and professional fashion
- Responsible for training new employees on equipment and procedures
- Maintain clean, safe and organized work environment
In-store Shopper/Cashier
Acme
Newark, DE
05.2021 - 10.2021
- Efficiently and accurately fulfilled online orders, providing alternatives for unavailable items
- Trained new employees on how to fill orders and product knowledge
- Assist in inventory management
- Assist customers in check out and complete cash and credit transactions
Education
High School Diploma -
Freire Charter School Wilmington
Wilmington06.2020
Skills
- Attention to detail
- Effective time management
- Ability to adapt to changing customer needs and situations with flexibility
Timeline
Customer Relations Representative
The UPS Store
11.2021 - 06.2024
In-store Shopper/Cashier
Acme
05.2021 - 10.2021
High School Diploma -
Freire Charter School Wilmington