Mackenzie Montalvo
San Juan Capistrano,CA
Summary
Dynamic professional with a proven track record at Omni Wound Physicians, adept in customer service and workflow management. Excelled in enhancing patient care and streamlining front-end operations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in cash register operation and problem-solving, consistently prioritizing patient and customer needs.
Overview
16
16
years of professional experience
Work History
Front End Supervisor
TJ Max
11.2021 - 11.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Nurse Practitioner Assistant
Omni Wound Physicians
09.2017 - 11.2021
- Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
- Advocated for patients to ensure they received necessary resources and support
- Provided treatments for patients on hospice or palliative care.
- Maintained thorough documentation of all clinical encounters, adhering to HIPAA regulations while facilitating clear communication among team members.
Ultrasound Technician
Trinity Diagnostics
01.2015 - 09.2017
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Increased patient satisfaction scores through empathetic communication and personalized attention during appointments.
- Captured images using mobile equipment in operating rooms.
- Maintained strict adherence to safety protocols while performing ultrasounds, minimizing risks to patients and staff alike.
Special Education Assistant
Capistrano Unified School District
07.2013 - 07.2014
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
Cashier/ Supervisor
Smoken Sams Catering
01.2009 - 06.2013
- Maximized efficiency in checkout lines by effectively managing cashier schedules during large events.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
Education
No Degree - Diagnostic Medical Sonography
Northwest Career College
Santa Ana, CA03-2016
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
Timeline
Front End Supervisor
TJ Max
11.2021 - 11.2024
Nurse Practitioner Assistant
Omni Wound Physicians
09.2017 - 11.2021
Ultrasound Technician
Trinity Diagnostics
01.2015 - 09.2017
Special Education Assistant
Capistrano Unified School District
07.2013 - 07.2014
Cashier/ Supervisor
Smoken Sams Catering
01.2009 - 06.2013
No Degree - Diagnostic Medical Sonography
Northwest Career College
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