Mackenzie Moore
Blacksburg,VA
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Server
Bakers Crust Artisan Kitchen
Short Pump, VA
08.2023 - 01.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Presented menus and answered questions regarding items.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Cleaned tables and chairs to prepare dining area for next customers.
Hostess
Ruth Chris Steakhouse
Richmond, VA
12.2022 - 08.2023
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Verified reservations and wait times with customers.
- Managed incoming calls during busy shifts.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted in preparing the restaurant for opening and closing shifts.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
Dietary Server
St Marys Woods Retirement Community
Richmond , VA
07.2021 - 08.2023
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Replenished condiments and other items on buffet line as necessary.
- Assisted in setting up the dining room for meals.
- Served food and beverages to residents and confirmed complete orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Satisfied residents by topping off drinks and offering condiments, napkins and other items.
Hostess
Bakers Crust Artisan Kitchen
Short Pump, VA
11.2021 - 04.2022
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Verified reservations and wait times with customers.
- Managed incoming calls during busy shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Notified server after seating parties in section to facilitate prompt service.
Education
Some College (No Degree) - Psychology
Brightpoint Community College
Midlothian, VASkills
- Order Management
- Food Delivery
- Supply Restocking
- Beverage Preparation
- Table Bussing
- Guest Engagement
- Food Inspection
- Food Running
- Table Setting
- Service Prioritization
- High-Volume Dining
- Effective Customer Upselling
- Menu Presentation
- Cash Handling
- Food Safety Understanding
- Special Dietary Requirements
- Menu Knowledge
References
References available upon request.
Timeline
Server
Bakers Crust Artisan Kitchen
08.2023 - 01.2024
Hostess
Ruth Chris Steakhouse
12.2022 - 08.2023
Hostess
Bakers Crust Artisan Kitchen
11.2021 - 04.2022
Dietary Server
St Marys Woods Retirement Community
07.2021 - 08.2023
Some College (No Degree) - Psychology
Brightpoint Community College
Similar Profiles
Coleman WheelerColeman Wheeler
Assistant Manager at Baker's Crust Artisan KitchenAssistant Manager at Baker's Crust Artisan Kitchen
Austin TaylorAustin Taylor
Kitchen Manager at Artisan Wood Fired KitchenKitchen Manager at Artisan Wood Fired Kitchen
Madison VercruysseMadison Vercruysse
Server at Artisan Wood Fired KitchenServer at Artisan Wood Fired Kitchen