Hi, I’m
Mackenzie Morgan
Lake Worth,FL
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Strong customer service experience with promoting to exceed customer and patron expectations. Calm and composed in stressful situations with first hand experience in reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
3
years of professional experience
Work History
Lowes Home Improvement StoresRoyal Palm, FL
Cashier
09.2022 - 03.2023
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Home Depot, USABoynton Beach, FL
Customer Service Associate
03.2021 - 10.2021
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Used collateral material and documents to share information about services, products and promotions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Boston MarketBoynton Beach, FL
Cashier
09.2019 - 01.2020
Job overview
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located and obtained products to meet customer needs.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Education
Park Vista Community High SchoolLake Worth, FL
High School Diploma
05.2020
Palm Beach State CollegeLake Worth, FL
Some College (No Degree) from Business Administration And Management
Florida Atlantic UniversityBoca Raton, FL
Some College (No Degree) from Marketing
Skills
- Cash Handling
- Customer Service
- POS Systems
- Staff Supervision
- Customer Support
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Team-Oriented and Cooperative
- MS Office
- Microsoft Office
- Computer Skills
- Multi-Line Phone Systems
- Computer Proficiency
- Patient and Empathetic
- Strong Analytical and Problem Solving Skills
- Proactive Self-Starter
- Regulatory Compliance
- Excellent Attention to Detail
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Transaction Processing
Timeline
Cashier
Lowes Home Improvement Stores
09.2022 - 03.2023
Customer Service Associate
Home Depot, USA
03.2021 - 10.2021
Cashier
Boston Market
09.2019 - 01.2020
Park Vista Community High School
High School Diploma
Palm Beach State College
Some College (No Degree) from Business Administration And Management
Florida Atlantic University
Some College (No Degree) from Marketing