Mackenzie O'Brien
Troy
Summary
Reliable and punctual sales associate with a positive attitude and good work ethic. Outside of work within retail, I have a passion and love for working with children and families to have positive interactions and experiences with them. I am also extremely driven and goal oriented through being a full-time student, student athlete, and working.
Overview
3
3
years of professional experience
Work History
Sales Associate
UPS Store
Rome, NY
01.2026 - Current
- Managed online shopping returns efficiently and condensed boxes of them as needed.
- Processed mail and packages for customer pickup efficiently and correctly.
- Measured items and boxes correctly to ensure packaging sizes for shipping.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled shipping details and return address details to ensure safe mailing and handling operations.
- Worked through busy class schedule with volleyball practices, lifts, and games.
Sales Associate
Burlington
Colonie, NY
08.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Front end lead position from June 2025-August 2025 until I left for college
Camp Counselor, Summer Sports
1 2 3 Go Kids
Clifton Park, NY
06.2025 - Current
- Supervised daily activities, ensuring safety and engagement for diverse groups.
- Developed and implemented age-appropriate sports programs, fostering teamwork and skill development.
- Monitored equipment usage, ensuring proper maintenance and readiness for all activities.
- Interacted with children and families daily.
- Fostered activities for children Pre-K aged to 12 years old.
Sales Associate
Party City
Clifton Park, NY
09.2023 - 01.2025
- Assisted customers in selecting party supplies and decorations to enhance shopping experience.
- Maintained organized stockroom to ensure efficient inventory management and product accessibility.
- Operated point-of-sale system accurately for processing transactions and managing customer payments.
- Collaborated with team members to set up displays, ensuring appealing visual merchandising of products.
- Trained new staff on store policies, procedures, and effective sales techniques to improve team performance.
Education
High School Diploma - Psychology of Child Life
Utica Univeristy
Utica, NY05-2028
Bachelor of Science - Psychology of Child Life
Utica Univeristy
Utica, NY05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Positive engagement
- Child supervision
- Problem resolution
- Parental communication
Timeline
Sales Associate
UPS Store
01.2026 - Current
Sales Associate
Burlington
08.2025 - Current
Camp Counselor, Summer Sports
1 2 3 Go Kids
06.2025 - Current
Sales Associate
Party City
09.2023 - 01.2025
High School Diploma - Psychology of Child Life
Utica Univeristy
Bachelor of Science - Psychology of Child Life
Utica Univeristy