Mackenzie Parker
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
09.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Wedding And Event Planning
Bachelor of Science - Business Administration
05.2027
Skills
- Staff Development
- Staff Training
- Role Modeling
- Daily Workflows
- Cash Handling
- Client Service
- Team Leadership
- POS System Operations
- Verbal and Written Communication
- Complaint Resolution
- Conflict Resolution
- Interpersonal Relations
Certification
- ServSafe, - 2/26/23-2/26/28
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader - Chick-fil-A
09.2018 - Current
QC Event School - , Wedding And Event Planning
Liberty University - Bachelor of Science, Business Administration
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