Mackenzie Phelps
Stephenville,Tx
Summary
Competent, compassionate and empathetic practice manager with 10 years of experience in the veterinary industry. An accomplished delegator for responsibilities spanning from inventory management, customer service, operations management, patient care and prioritization. Works well under pressure with a persistent, determined, and goal oriented outlook. Focused on embracing new career opportunities whereby my background and work experiences are conducive to achieving goals and and excelling with respect to the customer experience.
Overview
10
10
years of professional experience
Work History
Practice Manager
Cornerstone Animal Hospital
04.2018 - Current
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
- Prepared financial objectives by planning an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Documented processes and drafted SOPs to comply with regulations and company policies
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Monitored inventory levels and ensured timely restocking of items
- Conducted regular physical inventories and reconciled discrepancies.
Quality Assurance Assistant
Obrand LLC
02.2021 - 01.2024
- Monitored and reported on product quality and defects
- Assisted in the development of quality assurance policies and procedures
- Analyzed quality assurance data to identify areas of improvement
- Developed and maintained quality assurance checklists to ensure compliance with established standards
- Assisted in the resolution of customer complaints related to product quality.
Veterinary Technician
Cornerstone Animal Hospital
05.2014 - 04.2018
- Prepared and submitted lab work to outside labs as needed to fill controlled substance prescriptions and other prescriptions following standard protocols
- Effectively communicated with people of various degrees of veterinary medical training, faculty, and staff
- Kept controlled drugs secured to meet drug enforcement agency and state board specifications and regulations
- Properly calculated medication dosages and volumes of liquids or tablets to be administered to patients
- Monitored patients recovering from surgery and notified the veterinarian of any changes
- Took and processed x-rays and assisted veterinary doctors in performing dental procedures.
Education
Associates in Applied Science, Associates in Business Management -
Weatherford College
Weatherford, TX05.2014
Skills
- Inventory Management
- Customer Service
- Operations Management
- Process Improvement
- Drug Inventory Management
- Leadership
- Record Keeping
- Confident communication skills
- Conflict Management
- Problem-solving abilities
- Supplies Ordering
References
References available upon request
Timeline
Quality Assurance Assistant
Obrand LLC
02.2021 - 01.2024
Practice Manager
Cornerstone Animal Hospital
04.2018 - Current
Veterinary Technician
Cornerstone Animal Hospital
05.2014 - 04.2018
Associates in Applied Science, Associates in Business Management -
Weatherford College
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