Mackenzie Phillips
Plant City,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Good Food Catering+events
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Cashier Team Lead
Buccee's
08.2021 - 09.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained and updated security protocols for front desk operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Game Master
Game Over Escape Room
02.2023 - 07.2023
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions.
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Planned and set up games with specific subject matter and stories.
- Developed new, competitive tournament-based gaming field for [Number] players and hosted successful leagues.
- Maintained and troubleshot game performance and system issues to enhance performance.
- Optimized game performance and loading times for PC and mobile platforms to enhance user experience.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
Education
High School Diploma -
Madisonville High School
Madisonville, TX05.2021
Skills
- Table Preparation
- Glassware Polishing
- Seating Assignment Preparation
- Workflow Coordination
- Condiment Refilling
- Bus Tables
- Cool Under Pressure
- Table Bussing
- Dining Room Cleaning and Upkeep
- Dining Room Monitoring
- High-Volume Dining
- Food Preparation and Safety
Additional Information
7+ years in learning / playing 8 different instruments including but not limite to : clarinet , tenor saxophone, drum set, and keyboard.
Languages
Spanish
Limited Working
Italian
Limited Working
Timeline
Game Master
Game Over Escape Room
02.2023 - 07.2023
Server
Good Food Catering+events
12.2022 - Current
Cashier Team Lead
Buccee's
08.2021 - 09.2023
High School Diploma -
Madisonville High School
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