Mackenzie Pilny
Painesville,OH
Summary
Dynamic and dedicated professional with a strong background in customer service and event coordination. Proven ability to resolve conflicts and foster teamwork, enhancing guest satisfaction. Skilled in time management and communication, I thrive in fast-paced environments and creating welcoming atmospheres.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Server
Applebee's Grill + Bar
Mentor , OH
08.2025 - Current
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints professionally to enhance guest satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
OH
Little Mountain Country Club
Concord, OH
07.2024 - 07.2025
- Assisted in setup and breakdown of events and functions at the club.
- Engaged with club members to foster a welcoming community atmosphere.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
OH
Rich Lanes
Fairport Harbor , OH
01.2022 - 03.2025
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Mentored team members in order to build confidence and foster a supportive environment.
OH
School Basketball Team
Fairport Harbor , OH
01.2023 - 02.2025
- Writing stats for my high schools basketball team.
OH
Taco Bell
Mentor, OH
04.2023 - 08.2024
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Fairport Harding, OH
Fairport Harding, OH05-2025
Some College (No Degree) - Criminal Justice
Concord, OH
Concord, OH05-2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Event coordination
- Youth mentoring
- Time management
- Communication skills
Certification
- OSHA 10
- Ohio Drivers License
- Nims 100
- Nims 700
Languages
English
Professional
References
References available upon request.
Timeline
Server
Applebee's Grill + Bar
08.2025 - Current
OH
Little Mountain Country Club
07.2024 - 07.2025
OH
Taco Bell
04.2023 - 08.2024
OH
School Basketball Team
01.2023 - 02.2025
OH
Rich Lanes
01.2022 - 03.2025
High School Diploma -
Fairport Harding, OH
Some College (No Degree) - Criminal Justice
Concord, OH