Mackenzie Rainey
Brewer,ME
Summary
Results-driven professional with a track record in time management and guest relations. Skilled in onboarding new team members and enhancing service delivery, ready to leverage expertise to drive operational excellence.
Overview
8
8
years of professional experience
Work History
Server Trainer
Longhorn Steakhouse
01.2018 - Current
- Trained new servers on menu knowledge and customer service standards.
- Developed and implemented training materials to enhance onboarding process.
- Mentored staff to improve service efficiency and teamwork in high-pressure environments.
- Conducted performance evaluations and provided constructive feedback to trainees.
- Delivered exceptional service in fast-paced dining environment, ensuring customer satisfaction.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
- Resolved customer complaints promptly, maintaining positive relationships and repeat business.
- Implemented upselling techniques that increased average check size through enhanced product knowledge.
- Fostered teamwork among staff to create a cohesive work environment and improve service delivery.
Education
Associate of Applied Science - Health Information Technology
Beal University
Bangor, ME04-2026
Skills
- Effective time management
- Memory retention
- Safe food handling
- Order accuracy
- Upselling strategies
- Team member training
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
Timeline
Server Trainer
Longhorn Steakhouse
01.2018 - Current
Associate of Applied Science - Health Information Technology
Beal University