Mackenzie Recco
Reston Animal Hospital
ASHBURN
5
years of professional experience
Professional with a strong background in veterinary reception and customer-facing roles. Experienced in appointment scheduling, billing, and medical recordkeeping. Focused on accurate communication, calm problem-solving, and positive client experiences in fast-paced settings.
Work History
Veterinary Receptionist
1 Year- Answered multi-line phones, triaged client concerns, and routed medical questions to veterinary staff.
- Checked in and out clients, verified patient information, and maintained accurate records in practice systems.
- Managed appointment scheduling, balancing urgent cases with routine visits to maintain efficient patient flow.
- Processed payments, deposits, and invoices while resolving billing questions with professionalism.
- Coordinated reminder calls and follow-up communications to support timely preventive care visits.
- Supported veterinarians and technicians by relaying updates, preparing charts, and organizing front-desk workflows.
- Entered vaccination histories, treatment notes, and contact details with strong attention to accuracy.
- Resolved scheduling conflicts and client concerns, preserving smooth operations and positive customer experiences.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Canine Caretaker
1 Year 1 Month- Monitored dog playgroups to ensure safe, positive interactions and appropriate behavior.
- Sanitized play areas, crates, and equipment to maintain clean, healthy daycare environment.
- Followed feeding, medication, and care instructions with accuracy and consistency.
- Observed canine body language to identify stress, illness, or escalation early.
- Assisted with group transitions, rest periods, and daily daycare routines.
- Communicated behavior concerns and care updates to team members promptly.
- Supported bathing, drying, and basic grooming tasks for daycare dogs.
Brand Ambassador
1 Year 8 Months- Assisted customers with product selection, sizing, and styling recommendations across store collections.
- Greeted shoppers and delivered personalized service to support brand loyalty and repeat visits.
- Processed point-of-sale transactions accurately while handling returns, exchanges, and payment inquiries.
- Maintained fitting room organization and quickly returned merchandise to sales floor.
Hostess
1 Year 3 Months- Greeted guests promptly and created welcoming first impressions.
- Managed reservation book and coordinated seating flow.
- Seated parties efficiently while balancing table availability and wait times.
- Communicated wait times clearly and reset guest expectations professionally.
- Answered phone calls, handled reservations, and relayed accurate dining information.
- Collaborated with servers and management to maintain smooth front-of-house operations.
Education
High School Diploma
- 3.75 GPA
Bachelor of Science - Business Administration And Management
- Honor Roll Fall of 2025 and Spring of 2026
Skills
Medical recordkeeping
Client communication
Customer service
Telephone etiquette
Appointment scheduling
Reception area maintenance
Effective multitasking
Teamwork and collaboration
Payment processing
Timeline
Veterinary Receptionist
Reston Animal Hospital
10.2025 - CurrentRead More
Canine Caretaker
Dogtopia
07.2024 - 08.2025Read More
Brand Ambassador
American Eagle Outfitters, Inc
11.2022 - 07.2024Read More
Hostess
Clydes Willow Creek Farm
05.2021 - 08.2022Read More
Stone Bridge Highschool
High School Diploma
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Strayer University
Bachelor of Science from Business Administration And Management
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