Mackenzie Ruiz
Oakwood,GA
Summary
I strive to bring efficiency and understanding to all roles. I am adaptable and driven, with a strong work ethic and the ability to thrive in team-based or individually motivated settings. I am skilled in customer service and public speaking in professional settings.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Trilogy Solutions
Gainesville, GA
10.2023 - 02.2024
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Provided customers with product information, pricing and availability.
- Contributed ideas for improving internal processes related to sales operations.
- Developed and implemented strategies to increase sales volume.
- Conducted outbound calls to existing clients to upsell products or services.
Logistics Coordinator
Syfan Logistics
Gainesville, GA
06.2022 - 10.2023
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Explained proposed solutions to customers and management through oral presentations and written proposals.
- Directed and supported compilation and analysis of technical source data necessary for product development.
- Maintained and updated systems to drive communication with internal and external customers.
Process Guide
Amazon
Jefferson, GA
06.2021 - 06.2022
- Assisting, guiding, training, and monitoring associates in their tasks while giving kind constructive feedback when appropriate
- Reporting production progress regularly to other Area Leads and Managers
- Leading management meeting to keep in constant communication throughout shift
- Looking for and absolving issues in production before they accrue
- Keeping data sites and coding form up to date throughout shifts
Assistant Site Manager
Platinum Contents Restoration
Buford, GA
09.2019 - 06.2021
- Monitored worksite personnel to maintain high levels of quality and performance.
- Developed long-range plans, conceptual designs and capital outlay requirements, driving process improvements.
- Managed and led team of workers in large-scale civil projects.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Creative Director
North Georgia School Of Dance
Auburn, GA
08.2018 - 05.2020
- Led creative team meetings to share ideas and bring actionable plans to fruition
- Critiqued other artists' work and gave constructive feedback
- Mentored other artists on quality standards and improvements
- Planned and oversaw marketing to increase studio business
- Provided individual instruction to students
- Set up events to gain new clients
- Provided direction and supervision for social media presence.
Online Marketer
Government Discount Supply
Miami, FL
10.2018 - 05.2019
- Developed and oversaw product pages and web stores
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Sales Intern
Colonial Life & Accident Insurance
Miami, FL
10.2018 - 12.2018
- Directed cold calling activities to offer product solutions to large and small companies and generate new customers
- Maintained detailed files, checklists and financial records of sales and transactions
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
Education
Psychology -
Florida International University
Miami, FLSkills
- Public speaking
- Strong client relations
- Verbal and Written Communication
- Attention to Detail
- Team lead
- Customer service
Accomplishments
- Promoted to an Officer on Speech and Debate Team at Piedmont College
- Awarded the President's Volunteer Service Award gold medal for community service
Timeline
Inside Sales Representative
Trilogy Solutions
10.2023 - 02.2024
Logistics Coordinator
Syfan Logistics
06.2022 - 10.2023
Process Guide
Amazon
06.2021 - 06.2022
Assistant Site Manager
Platinum Contents Restoration
09.2019 - 06.2021
Online Marketer
Government Discount Supply
10.2018 - 05.2019
Sales Intern
Colonial Life & Accident Insurance
10.2018 - 12.2018
Creative Director
North Georgia School Of Dance
08.2018 - 05.2020
Psychology -
Florida International University
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