Mackenzie Shorey

• Supervised team members to ensure adherence to operational standards and customer service excellence.
• Trained new staff on procedures, enhancing team efficiency and promoting a positive work environment.
• Implemented quality control measures, ensuring consistency in food preparation and presentation.
• Resolved customer complaints promptly, improving overall satisfaction and fostering repeat business.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
• Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
• Researched issues to obtain appropriate answers to customer inquiries.

As a participant in the Elevate Program, I worked through numerous pathways and books to achieve my next goal in leadership development. The program includes reading books on leadership, researching best restaurant and business practices, and taking tests and implementing skills towards better operational proficiency.