Mackenzie Smith
Charlotte,United States
Summary
Detail-oriented Business Administration student concentrating in Marketing with hands-on experience in employee management and team leadership. Skilled in organizing staff meetings, managing schedules, and fostering positive team environments. Experienced in designing materials using Canva and Microsoft Office, with strong communication and collaboration abilities focused on employee engagement and event coordination.
Overview
5
5
years of professional experience
Work History
Server
Hickory Tavern
Charlotte
04.2025 - Current
- Improved customer interactions through professional communication, attention to detail, and attentive service.
- Resolved customer concerns professionally, fostering a welcoming team environment.
- Managed various tasks effectively in a fast-paced environment while keeping work accurate and organized.
- Collaborated with team members across departments to streamline daily operations.
Lifeguard Manager
Trident Pool Group
Charlotte, NC
05.2022 - 05.2025
- Fostered teamwork and accountability among nine lifeguards, enhancing overall work environment.
- Trained new employees on workplace procedures, job duties, and safety expectations.
- Led staff meetings to share expectations, review operational updates, and keep employees informed.
- Coordinated employee scheduling and payroll, streamlining daily administrative tasks for efficient operations.
- Served as primary contact for employee inquiries, employing strong communication and problem-solving skills to address concerns.
Restaurant Host
Hickory Tavern
Charlotte
11.2024 - 03.2025
- Created strong first impressions through friendly communication and attentive guest service.
- Seated guests and coordinated with servers and kitchen staff to ensure seamless restaurant flow.
- Resolved guest concerns professionally, prioritizing customer satisfaction.
Education
Business/Marketing
University of North Carolina At Charlotte
Charlotte11-2026
Skills
Leadership & Administration: Employee Training, Staff Meeting Coordination, Team Leadership, Employee Scheduling, Payroll, Administrative Support, Organization
Communication & Engagement: Written and Verbal Communication, Team Collaboration, Relationship Building, Customer Experience, Event Support, Problem-Solving
Technical & Creative Skills: Canva (Graphic Design and Creative Materials), Microsoft PowerPoint (Presentations), Microsoft Excel, Microsoft Word
Certifications: CPR Certified
Timeline
Server
Hickory Tavern
04.2025 - Current
Restaurant Host
Hickory Tavern
11.2024 - 03.2025
Lifeguard Manager
Trident Pool Group
05.2022 - 05.2025
Business/Marketing
University of North Carolina At Charlotte