Mackenzie Thompson
Cullman,AL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Skilled at maintaining controls for the collection, handling and processing of medical samples. Proficient in urinary drug analysis and other tests. Good organizational, multitasking and conflict resolution skills. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Urgent Care For Children Madison
2024.08 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Lead Specimen Collector/ In Office Phlebotomy Tech
Labworks
2023.10 - Current
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Front Desk Receptionist
ABC Family Medicine
2022.08 - 2023.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Reliant Healthcare
Decatur, AL 2022.05 - 2022.05
High School Diploma -
West Point High School
Cullman, AL05.2017
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Venipuncture
Order of draw
Patient Care
Specimen handling
Clinical Documentation
Answering questions
Patient interaction
Adaptable to change
Certification
- Certified Phlebotomy Technician (PH1)
Timeline
Front Desk Receptionist
Urgent Care For Children Madison
2024.08 - Current
Lead Specimen Collector/ In Office Phlebotomy Tech
Labworks
2023.10 - Current
Front Desk Receptionist
ABC Family Medicine
2022.08 - 2023.10
Reliant Healthcare
2022.05 - 2022.05
High School Diploma -
West Point High School
- Certified Phlebotomy Technician (PH1)
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