Mackenzie Thompson
Columbus,Ohio
Summary
Responsible professional known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Ultimate Care Supported Living
Columbus, OH
11.2025 - Current
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans to address specific needs and preferences of clients.
- Monitored clients' physical and emotional well-being, reporting changes to the appropriate team members.
- Facilitated social interactions and community engagement to enrich clients' experiences and reduce isolation.
- Trained new staff on best practices for client care and support, fostering a collaborative environment.
- Developed and maintained positive relationships with clients, families, and interdisciplinary team members.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Sales Associate
Walgreens
Lufkin, TX
06.2025 - 11.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Processed transactions accurately using point-of-sale (POS) systems to maintain efficiency.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Conducted regular merchandising tasks to maintain visually appealing product displays.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Subway Sandwich Artist
SUBWAY®Restaurants
Chase City, VA
02.2025 - 05.2025
- Assembled customized sandwiches based on customer preferences and dietary needs.
- Prepared fresh ingredients for sandwich assembly and ensured quality standards.
- Operated kitchen equipment safely while maintaining a clean work area.
- Provided excellent customer service by greeting and assisting customers promptly.
- Maintained inventory levels by restocking supplies and notifying management of shortages.
- Guided customers through menu options, enhancing their dining experience effectively.
- Collaborated with team members to ensure efficient service during peak hours.
Private Duty Home Health Care Aide
John Sommer
Chase City, VA
05.2024 - 02.2025
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with families regarding client needs and progress.
- Assisted clients with bathing, dressing, and incontinence care.
Dietary Aide
Chase City Health & Rehab Center
Chase City, VA
05.2023 - 08.2023
- Prepared and served meals following dietary guidelines and resident preferences.
- Maintained cleanliness and organization of dining areas and kitchen equipment.
- Followed safety and sanitation protocols to ensure a hygienic work environment.
- Provided support during special events, enhancing resident dining experiences.
- Communicated effectively with team members to coordinate meal service efficiently.
Asst Store Manager
Raceway Gas Station
South Hill, VA
01.2022 - 09.2022
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and coordinated restocking of merchandise.
- Handled customer inquiries and resolved complaints efficiently.
- Ensured compliance with health, safety, and sanitation standards consistently.
- Collaborated with management to improve team performance and morale.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
GED -
Southside Virginia Community College
Keysville, VA12.2020
Bachelor of Science - Human Services
Post University
Waterbury, CTSkills
- Customer service
- Effective communication
- Emotional support
- Performance improvement
- Attention to detail
- Effective multi-tasking
- Efficient work pace
- Customer satisfaction focus
- Task delegation
- POS systems
- Creativity and innovation
- Problem-solving
Education and Training
true,other,other
Certification
Medication Certification
CPR Certification
Timeline
Direct Support Professional
Ultimate Care Supported Living
11.2025 - Current
Sales Associate
Walgreens
06.2025 - 11.2025
Subway Sandwich Artist
SUBWAY®Restaurants
02.2025 - 05.2025
Private Duty Home Health Care Aide
John Sommer
05.2024 - 02.2025
Dietary Aide
Chase City Health & Rehab Center
05.2023 - 08.2023
Asst Store Manager
Raceway Gas Station
01.2022 - 09.2022
GED -
Southside Virginia Community College
Bachelor of Science - Human Services
Post University