mackenzie vanlerberghe
Nashville,TN
Summary
Proven track record in surpassing sales targets and enhancing customer engagement at Boot Barn, leveraging exceptional negotiation tactics and teamwork skills. Achieved consistent monthly sales goals through dynamic interpersonal abilities and a goal-oriented approach, establishing credibility within the retail and service industries.
Proved to have good people skills at American Home Design when gathering leads and working with potential clients on registrations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Boot Barn
Goodlettsville, TN
09.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Lead Generator/ Promoter
American Home Design
Goodlettsville, TN
06.2024 - 08.2024
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Maintained a high level of knowledge about industry trends by regularly reading news articles and attending relevant webinars or conferences related to the field of work.
- Assisted in refining the sales pitch based on feedback from prospects, resulting in a more persuasive approach when reaching out to potential clients.
- Established credibility as an industry expert, attending networking events to maintain connections and generate new leads.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
Server / Trainer
Myers Front Porch
Hendersonville, TN
09.2022 - 12.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Proved to have strong knowledge of food and beverage service standards and used the knowledge to lead by example, instilling this in new hires.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Education
High School Diploma - Law And Agriculture
Hendersonville High School
Hendersonville, TN05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Team Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Cash Handling Accuracy
- Upselling
- Sales Training
- Merchandise Display
- Negotiation Tactics
Timeline
Lead Generator/ Promoter
American Home Design
06.2024 - 08.2024
Sales Associate
Boot Barn
09.2023 - Current
Server / Trainer
Myers Front Porch
09.2022 - 12.2022
High School Diploma - Law And Agriculture
Hendersonville High School