Summary
Overview
Work History
Education
Skills
Babysitting/Nannying
Timeline
Generic

Mackenzie Walsh

Warwick,MA

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Chelos
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Greggs
11.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Thirsty Beaver
08.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Alpine Country Club
05.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier Team Lead

Dels
05.2021 - 09.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Waitress

Greggs
12.2019 - 08.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Hostess

Tavern On Main Street
06.2019 - 10.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Teaching - Early Childhood Education

Rhode Island College
Providence, RI
05.2024

Skills

  • Condiment Refilling
  • Check Payment Processing
  • Food Sales and Promotion
  • Suggestive Selling
  • Customer Service and Rapport
  • Menu Item Recommendation
  • Server Training
  • Wine and Liquor Service
  • Adaptable and Flexible
  • Quality Control
  • Stocking and Replenishing
  • Workflow Coordination
  • Dining Crew Workflow Optimization
  • Guest Satisfaction

Babysitting/Nannying

Since I hope to soon become a second grade teacher, I often nanny dogs and children and enjoy every minute of it.

Timeline

Server

Chelos
05.2023 - Current

Server

Greggs
11.2022 - 03.2023

Server

Thirsty Beaver
08.2022 - 11.2022

Server

Alpine Country Club
05.2022 - 09.2022

Cashier Team Lead

Dels
05.2021 - 09.2022

Waitress

Greggs
12.2019 - 08.2020

Hostess

Tavern On Main Street
06.2019 - 10.2019

Bachelor of Teaching - Early Childhood Education

Rhode Island College

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Mackenzie Walsh