Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Sera Rendon
Apple Valley,CA
Summary
Overview
8
years of professional experience
Work History
Corkey's Kitchen And BakeryApple Valley, CA
Server
02.2023 - Current
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Applebee's Neighborhood Grill & Bar
Server
10.2019 - 01.2022
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Carters Oshkosh
Sales Associate
07.2019 - 01.2020
Job overview
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
Justice For Girls
Sales Associate
05.2018 - 07.2019
Job overview
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Creative Minds Early Learning
Preschool Teacher
06.2015 - 05.2018
Job overview
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Encouraged use of technology to support student learning.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
Clover Park Technical CollegeLakewood, WA
No Degree from Business Administration And Management
05.2025
University Overview
White River High SchoolBuckley, WA
High School Diploma
06.2015
University Overview
Skills
- Sales Expertise
- Price Memorization
- Suggestive Selling
- High-Volume Dining
- Menu Memorization
- Sales Techniques
- Anticipating Guest Needs
- Contamination Prevention
- Condiment Refilling
- Cool Under Pressure
- Warm and Friendly
- Adaptable and Flexible
Accomplishments
Accomplishments
- Achieved employee of the month by completing no complaints from customers with accuracy and efficiency.
Timeline
Server
Corkey's Kitchen And Bakery
02.2023 - Current
Server
Applebee's Neighborhood Grill & Bar
10.2019 - 01.2022
Sales Associate
Carters Oshkosh
07.2019 - 01.2020
Sales Associate
Justice For Girls
05.2018 - 07.2019
Preschool Teacher
Creative Minds Early Learning
06.2015 - 05.2018
Clover Park Technical College
No Degree from Business Administration And Management
White River High School
High School Diploma
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