Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Mackenzie Wash

Columbia,MO

Summary

Overall I am very proactive with extensive experience in customer service and skilled in conflict resolution. Additionally in prior positions I demonstrated strong work ethic and relationship building techniques. These are just a few prime examples of the skills I developed from previous positions which are applicable for future endeavors.

Overview

2
2
years of professional experience

Work History

Cashier

Dicks Sporing Goods
Algonquin, IL
04.2023 - Current
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Trained new employees and helping to foster a positive work environment for them
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier

Kohls Department Store
Crystal Lake, IL
09.2022 - 01.2023
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Crystal Lake South High Schools
Crystal Lake, IL
05-2024

Associate of Science - Mathematics(Actuarial Science)

University of Missouri
Columbia, MO

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Conflict Resolution
  • Complex Problem-Solving
  • Staff Training
  • Adaptability and Flexibility
  • Relationship Building

Volunteer Work

  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Worked effectively in fast-paced environments.

Timeline

Cashier

Dicks Sporing Goods
04.2023 - Current

Cashier

Kohls Department Store
09.2022 - 01.2023

High School Diploma -

Crystal Lake South High Schools

Associate of Science - Mathematics(Actuarial Science)

University of Missouri

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Mackenzie Wash