Mackenzie Watterson
Royal Oak,MI
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Server
The Hideout
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
Secretary/Administrative Assistant
ANK Holdings
11.2015 - Current
- Warehouse/Crew Member
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Photoshop, Word, Excel, Shopify
- Emails, Shipping, Packaging
- Printing order tags and getting them out in timely manner
- Media/Marketing
- Some accounting
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Dog Kennel Assistant
Rexpointe Kennels
03.2013 - 04.2015
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
- Monitored kennels for toy safety and removed choking hazards.
- Protected animals from care errors by maintaining clear and secure tags.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
Education
Associates in General Studies - Medical Radiology Technology
Oakland Community College
Royal Oak, MISkills
- Order Accuracy
- Dining Area Maintenance
- Table Bussing
- Warm and Friendly
- Age Verification
- Patient with customers
- Quick learner
- Can work under stress and fast paced setting
- Team player
- Always willing to help and learn more
- Anticipating Guest Needs
- Excel
- Photoshop
- Microsoft Word
- Powerpoint
Timeline
Server
The Hideout
01.2021 - Current
Secretary/Administrative Assistant
ANK Holdings
11.2015 - Current
Dog Kennel Assistant
Rexpointe Kennels
03.2013 - 04.2015
Associates in General Studies - Medical Radiology Technology
Oakland Community College