Mackenzie Weber
Erie,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
10.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Saras Resturaunt
06.2020 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Nursing
Gannon University
Erie, PA05.2027
Skills
- Order delivery practices
- Daily specials memorization
- Safe Food Handling
- Food Running
- Guest Engagement
- Table Bussing
- Food Delivery
- Suggestive Selling
- Menu Memorization
- Point of sale operation
- Allergy awareness
- Wine service
- Hospitality service expertise
Timeline
Server
Olive Garden Restaurant
10.2022 - Current
Assistant Manager
Saras Resturaunt
06.2020 - 09.2023
Bachelor of Science - Nursing
Gannon University