Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Willis

Baltimore,Maryland

Summary

Detail-oriented professional skilled in multitasking and time management within a fast-paced restaurant environment. Demonstrated success in optimizing seating arrangements and training new staff to uphold customer service standards.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Restaurant Hostess

Looney's Pub
Perry Hall, MD
05.2022 - Current
  • Greeted guests warmly, creating welcoming atmosphere upon arrival.
  • Managed reservations efficiently, optimizing seating arrangements for peak service times.
  • Coordinated with servers and kitchen staff to ensure seamless guest experiences.
  • Assisted with training new hostesses on operational procedures and customer service standards.
  • Managed phone orders processing and coordination.
  • Managed payment processing including cash and card payments.

Education

Bachelor of Science - Psychology

Salisbury University
Salisbury, MD
08.2025 - Current

High School Diploma -

Perry Hall High School
Baltimore, MD
06-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Cash handling
  • Complex Problem-solving
  • Scheduling
  • Handling complaints
  • Coordinating tasks
  • Guest relations
  • POS system operations
  • Memory retention
  • Time management
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Greeting and seating clients

Timeline

Bachelor of Science - Psychology

Salisbury University
08.2025 - Current

Restaurant Hostess

Looney's Pub
05.2022 - Current

High School Diploma -

Perry Hall High School
Mackenzie Willis