Marie Connolly
Port Jefferson,NY
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
28
28
years of professional experience
Work History
Client Services Representative, Custom Product Solutions
Broadridge
Edgewood
01.2018 - Current
- Provide support and assistance to corporate clients in the creation of proxy voting materials
- Develop and promote direct communication with clients to ensure efficiency and clarity throughout the process
- Generate accurate documentation through exceptional attention to detail, quality control, and timeline management
- Provide support to colleagues to meet high volume during peak season.
Director of Individual Giving and Stewardship
The David Lynch Foundation
New York
01.2014 - 02.2016
- Managed and facilitated all aspects of the annual fund and direct mail appeals
- Leadership role in fundraising and cultivation events
- Conducted extensive donor and prospect research resulting in new donors
- Served as staff liaison to the New York Advisory Council, Development and Corporate Outreach Committee, and Board of Directors.
Director of Advancement
Jefferson's Ferry Foundation
08.2011 - 09.2013
- Jefferson's Ferry is committed to serving older adults by providing an active lifestyle within an all-inclusive lifecare retirement community
- The lifecare concept promotes dignity, privacy, individuality, and independence for each resident
- This is accomplished through a caring environment and exceptional staff providing security and peace of mind through a focus on resident service.
Director of Annual Giving, Alumni and Special Events
Heritage University
04.2005 - 06.2011
- Leadership role in $25m comprehensive campaign, a 5-year campaign completed in 3 years exceeding goal by $5m
- Doubled annual fundraising and made a 3 fold increase in endowed gifts during a period that included the recession
- Designed and implemented year-round donor stewardship and cultivation program based on donors' expectations
- Oversee 15 - 20 fundraising and cultivation events for groups ranging from 10 to 300
- Managed all presidential inauguration and installation details and events
- Assist in grant applications, reporting, and correspondence
- Served on and staffed the university presidential search committee
- Staff and report to the Advancement Committee of the Board of Directors
- Supervise staff of five
- Report directly to the Vice President of Advancement and University President.
Program Associate
Wallace Foundation
New York
10.1996 - 03.2005
- All aspects of grant making from program research, RFP design, grant award and compliance, and program evaluation
- Managed grant portfolio of $25 million
- Design and implementation of state arts agency executive leadership program in connection with The Hauser Center for Nonprofit Organizations, Harvard University
- Managed and facilitated meetings and events for groups across the country
- Supervised two staff members
- Report directly to the Program Director.
Education
Bachelor of Arts - Social Sciences
Dowling College
01.2000
Skills
- Revenue Generation
- Organization Skills
- Relationship Building
- Report Preparation
- Document processing
- Records Maintenance
- Information Protection
- Database Management
- Meeting deadlines
- Client Relations
Timeline
Client Services Representative, Custom Product Solutions
Broadridge
01.2018 - Current
Director of Individual Giving and Stewardship
The David Lynch Foundation
01.2014 - 02.2016
Director of Advancement
Jefferson's Ferry Foundation
08.2011 - 09.2013
Director of Annual Giving, Alumni and Special Events
Heritage University
04.2005 - 06.2011
Program Associate
Wallace Foundation
10.1996 - 03.2005
Bachelor of Arts - Social Sciences
Dowling College