Ma. Cristina Wilson
Bowie, MD, US,MD
Summary
- Im a Hard working person and one thing makes me unique is my passion for continuous learning
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Mcdonalds USA
Crain Highway Bowie
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Certified Swing Manager
Mcdonalds LLC
Laurel, MD
01.2020 - 04.2021
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
2nd Assistant Manager
Mcdonalds KUwait Al-maousherji
Kuwait
09.2009 - 06.2015
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Education
High School Diploma -
Signal Village National High School
Philippines03.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
Servsafe Certification Received date April 2024- April 2029
Timeline
Manager
Mcdonalds USA
12.2023 - Current
Certified Swing Manager
Mcdonalds LLC
01.2020 - 04.2021
2nd Assistant Manager
Mcdonalds KUwait Al-maousherji
09.2009 - 06.2015
High School Diploma -
Signal Village National High School