Macy Hyatt
Olathe,Kansas
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Coachs Bar & Grill
Olathe, KS
02.2024 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked service areas with supplies during slow periods.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
Server
SPIN! Neapolitan Pizza
Olathe, KS
04.2022 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Cashier
Panera Bread
Olathe, Kansas
09.2021 - 01.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Olathe West
Olathe, KS05-2022
Associate of Arts - Nursing
Johnson County Community College
Overland Park, KSSome College (No Degree) -
Emporia State University
Emporia, KSSkills
- Customer service
- Relationship management
- Task prioritization
- Cleanliness standards
- Menu memorization
- Point of sale (POS) system operations
- Order accuracy
- Positive guest interactions
- Tableside etiquette
Affiliations
- I cheered for six years throughout school while maintaining a job and good grades.
- I enjoy arts and crafts while listening to true crime podcasts.
Timeline
Server
Coachs Bar & Grill
02.2024 - Current
Server
SPIN! Neapolitan Pizza
04.2022 - 02.2024
Cashier
Panera Bread
09.2021 - 01.2023
High School Diploma -
Olathe West
Associate of Arts - Nursing
Johnson County Community College
Some College (No Degree) -
Emporia State University
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