Macy Kane
Washington,IN
Summary
Dynamic professional at Dustin Schnarr Insurance Agency, excelling in relationship building and strategic marketing. Adept at leveraging CRM systems to enhance client engagement and optimize follow-up strategies. Recognized for exceptional customer service and effective multi-tasking, driving successful outcomes in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Sunsational Tans
- Assisted customers with product selection and provided detailed information on tanning services.
- Maintained cleanliness and organization of sales floor, ensuring an inviting atmosphere for clients.
- Processed customer transactions efficiently using point-of-sale systems, enhancing overall service speed.
- Collaborated with team members to create promotional displays that increased product visibility and engagement.
Agency Owner Staff
Dustin Schnarr Insurance Agency
Petersburg, IN
06.2025 - Current
- Developed and implemented strategic marketing initiatives.
- Cultivated strong relationships with clients to understand their insurance needs and provide tailored solutions.
- Leveraged CRM systems for client management, tracking interactions, and optimizing follow-up strategies.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Assisted with auto insurance quotes
Marketing Associate
Indiana Farm Bureau Insurance
Petersburg, IN
04.2023 - 06.2025
- Supported marketing campaigns by creating engaging content for social media platforms.
- Assisted in analyzing market trends to inform strategic planning and decision-making.
- Coordinated promotional events, enhancing brand visibility and customer engagement.
- Managed email marketing campaigns, ensuring timely delivery and adherence to best practices.
- Assisted with auto insurance quotes and billing
Centralized Scheduler
Daviess Community Hospital
Washington, IN
05.2017 - 04.2023
- Coordinated patient appointments, ensuring optimal scheduling efficiency across departments.
- Managed communication between patients and healthcare providers to streamline appointment processes.
- Utilized electronic health record systems to maintain accurate patient information and scheduling records.
- Developed workflows for appointment management, enhancing overall operational effectiveness.
- Assisted in training new staff on scheduling protocols and system navigation for improved service delivery.
- Coordinated pre-appointment requirements such as pre-authorizations or lab work for streamlined patient experiences on the day of their visit.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
Education
High School Diploma -
Washington Catholic
Washington, IN 05.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Client service
- Store opening and closing
- Payment processing
- Product recommendations
- Cleaning techniques
- Reliable and punctual
- Contact follow-up
Timeline
Agency Owner Staff
Dustin Schnarr Insurance Agency
06.2025 - Current
Marketing Associate
Indiana Farm Bureau Insurance
04.2023 - 06.2025
Centralized Scheduler
Daviess Community Hospital
05.2017 - 04.2023
Sales Associate
Sunsational Tans
High School Diploma -
Washington Catholic