Macy Skibinski
Boise,ID
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
09.2021 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Host/ Waitress/ Hooter Girl
Hooters
03.2019 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Head Lifeguard/ Lifeguard / Swim Instructor
Youth Men's Christian Association/ YMCA
01.2018 - 08.2019
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
Retail Sales
Pacsun Retail
05.2016 - 01.2018
- Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
- Consistently met performance targets for both service volume and retail sales goals within the environment.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
Education
High School Diploma -
Roncalli High School
Indianapolis, IN05.2018
Completed Kindergarten to 8th Grade -
St. Jude Gradeschool
Indianapolis, IN05.2014
Skills
- Customer service
- Strong work ethic
- First aid
- Hospitality service expertise
- Food and beverage service
- Time management
- Safety procedures
- Emergency procedures
- Passenger assistance
- Emergency situations management
- Problem-solving
- Calm under pressure
Timeline
Flight Attendant
SkyWest Airlines
09.2021 - Current
Host/ Waitress/ Hooter Girl
Hooters
03.2019 - 09.2021
Head Lifeguard/ Lifeguard / Swim Instructor
Youth Men's Christian Association/ YMCA
01.2018 - 08.2019
Retail Sales
Pacsun Retail
05.2016 - 01.2018
High School Diploma -
Roncalli High School
Completed Kindergarten to 8th Grade -
St. Jude Gradeschool
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