Macy Thornton
Dobson,NC
Summary
Results-driven professional specializing in payroll and customer service. Demonstrated ability to streamline operations, enhance compliance, and improve accuracy through advanced data management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Payroll Technician
Southern Virginia Mental Health Institute
Danville, VA
03.2024 - Current
- Assisted in resolving payroll discrepancies through detailed analysis and communication.
- Utilized payroll software to automate processes, enhancing efficiency and accuracy.
- Collaborated with HR to verify new hire information for payroll integration.
- Conducted regular audits of payroll data to ensure compliance and integrity of records.
- Provided support during annual audits by preparing necessary documentation and reports.
- Ensured accurate payroll calculations for over 200 employees through meticulous data entry and verification.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Completed payroll accurately and timely to meet employee expectations.
Certified Pharmacy Technician
Walmart Pharmacy
Danville, VA
08.2022 - 03.2024
- Processed prescription orders efficiently, ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow productivity.
- Maintained inventory levels, performing regular stock checks to minimize discrepancies.
- Provided exceptional customer service, addressing inquiries regarding medication usage and potential side effects.
Certified Pharmacy Technician
Atrium Health
Winston-Salem, NC
08.2021 - 07.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Southern Pharmacy Consultants
Wytheville, VA
02.2020 - 08.2021
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Front Office Lead
Lakeridge RV Resort
Hillsville, VA
04.2017 - 10.2020
- Supervised front office operations, ensuring optimal guest experiences and efficient workflow.
- Trained and mentored new staff on customer service protocols and reservation systems.
- Implemented process improvements that enhanced check-in efficiency and reduced wait times.
- Managed daily cash handling and reconciled financial transactions with accuracy.
Certified Pharmacy Technician
Walmart Pharmacy
Galax, VA
11.2018 - 02.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
Member Service Representative
Self Help Credit Union
Galax, VA
03.2017 - 05.2018
- Provided exceptional member service by addressing inquiries and resolving issues promptly.
- Facilitated account openings, closures, and maintenance for diverse member needs.
- Educated members on services, products, and financial wellness resources available.
- Implemented process improvements to enhance efficiency in daily operations.
Shift Manager
McDonalds
Galax, VA
08.2012 - 04.2017
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and developed staff to enhance service efficiency and customer satisfaction.
- Managed inventory levels, optimizing stock control to reduce waste and improve profitability.
- Implemented operational improvements that increased productivity and streamlined workflows.
Education
High School Diploma -
Grayson County High School
Independence, VANo Degree - Human Services
Wytheville Community College
Wytheville, VASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Clerical support
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Payroll Technician
Southern Virginia Mental Health Institute
03.2024 - Current
Certified Pharmacy Technician
Walmart Pharmacy
08.2022 - 03.2024
Certified Pharmacy Technician
Atrium Health
08.2021 - 07.2022
Certified Pharmacy Technician
Southern Pharmacy Consultants
02.2020 - 08.2021
Certified Pharmacy Technician
Walmart Pharmacy
11.2018 - 02.2020
Front Office Lead
Lakeridge RV Resort
04.2017 - 10.2020
Member Service Representative
Self Help Credit Union
03.2017 - 05.2018
Shift Manager
McDonalds
08.2012 - 04.2017
High School Diploma -
Grayson County High School
No Degree - Human Services
Wytheville Community College