Summary
Overview
Work History
Education
Skills
Timeline
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Madalyn Johnson

MANHATTAN,KS

Summary

Dynamic Office Manager with a proven track record at Impressions Painting, excelling in client support and office operations management. Recognized for enhancing communication efficiency and maintaining confidentiality. Skilled in scheduling and data entry, I fostered a welcoming environment that improved customer satisfaction and streamlined processes, ensuring seamless operations.

Overview

9
9
years of professional experience

Work History

Office Manager

Impressions Painting
02.2024 - 05.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Resident Assistant

OSU
09.2022 - 01.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.

Head Hostess

Grotto Wood-Fired Grill and Wine Cave
03.2020 - 09.2022
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Night Shift Lead

Mazzio's Pizza
03.2018 - 01.2020
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
  • Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
  • Reduced overtime expenses through effective resource allocation and time management strategies during night shift operations.

Car Hopper

Sonic
07.2016 - 11.2017
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
  • Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
  • Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.

Education

Associate of Science - 3D Animation And Modeling

Oklahoma State University IT
Okmulgee, OK
12-2024

Skills

  • Client support
  • Office operations management
  • Organizational skills
  • Clear oral/written communication
  • Data entry
  • Scheduling and calendar management
  • Office administration

Timeline

Office Manager

Impressions Painting
02.2024 - 05.2025

Resident Assistant

OSU
09.2022 - 01.2024

Head Hostess

Grotto Wood-Fired Grill and Wine Cave
03.2020 - 09.2022

Night Shift Lead

Mazzio's Pizza
03.2018 - 01.2020

Car Hopper

Sonic
07.2016 - 11.2017

Associate of Science - 3D Animation And Modeling

Oklahoma State University IT

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