Madalyn Mack
Tobyhanna,PA
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Overview
1
1
year of professional experience
Work History
Restaurant Server
Palermo’s Restaurant
Lake Ariel, Pennsylvania
06.2023 - 08.2023
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Accurately tallied checks at the end of each shift.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Communicated effectively with kitchen staff regarding order status updates.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Complied with safety procedures when handling food items or cleaning materials.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Kennel Camp Counselor
CAMP KCS
Long Pond, Pennsylvania
05.2022 - 07.2023
- Cared for primarily dogs, feeding, preparing special diets, administered medications 2-3x per day, along with regular feeding schedule.Cleaned and maintained boarding facilities.
- Facilitated daycare activities and took pictures of all the happy pets during playtime, posting pictures on website for pet owners to observe. Maintained accurate records on each of the animals that work under my care.
- Built positive relationships with pet owners, I was often requested to retrieve pets from owners because their pet would has a stress free transfer under my care.
- I used my communication and people skills to put owners at ease, especially when dropping their pet off for the first time.
- Use the computer system to login our customers, Scheduled appointments and took care of the retail end of the pet supply store has needed during my shift.
- I dealt with emergency situations where animals had to be transported to a veterinarian for an emergency treatment.
- I started this job at the age of 16 and easily picked up the necessary skills to quickly deal with a multitude of situations.
- Also learned to deal with demanding customers because they expected their pets to be treated like human beings.
Education
High School Diploma -
Pocono Mt School District WEST
Pocono Summit, PA05-2024
Skills
- Food and beverage pairings
- Table management
- Special dietary requirements
- Register operation
- Dish preparation
- Customer complain resolution
- Bill computation
- Salesmanship
- Organization
- Exceptional communication
- Cleaning and sanitizing
- Service prioritization
Timeline
Restaurant Server
Palermo’s Restaurant
06.2023 - 08.2023
Kennel Camp Counselor
CAMP KCS
05.2022 - 07.2023
High School Diploma -
Pocono Mt School District WEST